When a foreign customer requested assistance via video call, a ZAOGE engineer provided real-time on-screen guidance on equipment operation. In just fifteen minutes, the plastic shredder was back to normal operation—a typical example of ZAOGE’s intelligent technology remote technical service.
In the globalized manufacturing landscape, ZAOGE has established a comprehensive remote technical support system. With a simple video request, a professional engineer can be on-site, accurately diagnosing the problem through real-time video transmission. Using screen sharing and digital annotation tools, engineers can intuitively demonstrate operational steps, ensuring clear and accurate instructions.
This service system, staffed by a dedicated team, overcomes language barriers and time zone differences. Whether adjusting parameters or troubleshooting, engineers can provide professional solutions online, significantly reducing customer wait times and minimizing downtime losses. Our “zero-distance” service upholds our promise of “Buy a plastic shredder, get lifelong support,” ensuring every customer enjoys professional and efficient technical support, truly embodying our brand philosophy of “Service Without Borders.”
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ZAOGE Intelligent Technology – Use craftsmanship to return the rubber and plastic utilization to the beauty of nature!
Main products: environmentally friendly material saving machine, plastic crusher, plastic granulator, auxiliary equipment, non-standard customization and other rubber and plastic environmental protection utilization systems
Post time: Oct-15-2025
